Eurokars Group has taken a definitive step into the future of automotive after-sales services today with the official opening of the Eurokars Aftersales Centre – its new integrated after-sales facility which is fitted with state-of-the-art equipment and technology that will boost its capabilities in providing advanced after-sales services.
Designed to enhance Eurokars Group’s value proposition for its customers and redefine its after-sales services in the new era, the Eurokars Aftersales Centre strives to propel the luxury automotive experience to the next level. This S$70 million and 430,000 square feet facility houses the Group’s after-sales operations and serves as a hub for repairs and maintenance; pre-delivery inspection; body repair and spray painting, as well as the warehousing of vehicles and parts.
Located at 27A Tanjong Penjuru, the state-of-the-art Eurokars Aftersales Centre is serviced by the Ayer Rajah Expressway and West Coast Highway, and is in close proximity to Eurokars Group’s showrooms along the Leng Kee automotive belt. Launched today through an Official Opening Ceremony that is graced by Mr S Iswaran – the Minister for Communications and Information, and Minister-in-charge of Trade Relations, Ministry of Trade and Industry.
Mr Karsono Kwee, Executive Chairman of Eurokars Group, said: “At Eurokars Group, we pride ourselves on our strong commitment to quality, excellence, and customer satisfaction. That is the cornerstone of our mission and vision. As part of our efforts to continuously elevate our service standards and raise the benchmark of our after-sales support for our customers, we have invested in our future through the development of the Eurokars Aftersales Centre. We have made every effort to develop this facility to realise our goal of having a one-stop hub whereby our customers can have all their after-sales needs and service requirements met in one place.”
The Eurokars Aftersales Centre spans six storeys and comprises the following facilities and operations:
Porsche service reception; customer lounge; workshop; pre delivery inspection centre, and high voltage repair room; Mazda new car delivery suites, and holding area for cars awaiting delivery.
The Porsche Service Centre (PSC) is capable of servicing and supporting the next generation of electric vehicles. Wheel alignment bays that are fitted with the latest Porsche Approved 3D all wheel alignment equipment and the dedicated Tyre Service Bay with Porsche Approved fully computerised wheel balancing
equipment. It even has a test Lane with Rolling Road Brake Testing, Suspension Side Slip Testing and Digital Headlight Alignment Testing. A temperature controlled room is ready to serve the next generation of electric and future car models.
Mazda service reception; customer lounge; workshop, and pre delivery inspection centre.
This new facility is provisioned with advanced equipment which cater to the next generation of Mazda vehicles, and keep abreast of the latest technological developments. The Mazda workshop and Pre-Delivery Inspection area can accommodate more than 150 cars per day, and is equipped with special proprietary tools which comply with the exacting standards of Mazda Motor Corporation. It comprises six dialogue bays which are fitted with lifters for the inspection of the undercarriage of vehicles. Provision has been made to convert the bays into electric car ready workspaces. The new Mazda Service Centre also encompasses six dedicated new car delivery suites for customers to receive their new vehicles.
Eurokars Training Centre; administrative offices, and vehicle warehousing
In line with its mission of delivering exceptional car ownership experiences, Eurokars Group has established the Eurokars Training Centre. The Eurokars Training Centre focuses on the training of New Technology, Automotive Repair and Maintenance for all the brands across Eurokars Group. It aims to enhance the skills and capabilities of its employees through innovative and cutting-edge training and development programmes that will raise their professionalism and level of service quality.
MINI pre delivery inspection centre; central parts warehouse
MINI has expanded its PDI Centre facility and capacity to cater to increasing demand. As the new MINI PDI Centre is in the same location as MINI’s vehicle storage facility, this enhances manpower productivity and ensures that new MINI vehicles will come under better maintenance and quality control. The Central Parts Warehouse for Porsche and Mazda aims to deliver the highest level of first time pick rates and on hand stock availability. The parts warehouse supplies parts to the existing service centres at 5 Ubi Close and Leng Kee Road, as well as authorised dealers.
Eurokars Bodycare Centre
The Eurokars Bodycare Centre aims to be at the forefront of developments in car repair technology and techniques. Its state-of-the-art equipment encompasses the following:
- Technologically Advanced collision repair equipment with computer aided measuring system for precision repairs with timely updates for new vehicle models.
- Dust-free Paint Booths customised to accommodate a wide range of vehicles including one which can fit extended wheelbase cars like the Rolls-Royce Phantom.
- Specialised booths designed for intricate body repairs.
- Diagnostic bays for complete assessment of car body and under-carriage condition for damages.
- Purpose-built light tunnel for in-depth final inspection of paintwork.
With its ample capacity and nearness to the Pasir Panjang Port terminals, the Eurokars Aftersales Centre is ideally suited for warehousing new vehicles across all its brands.
Eurokars Group manages five iconic marques – Porsche, Rolls-Royce Motor Cars, MINI, Mazda and McLaren. In Indonesia, the group represents Porsche, Rolls-
Royce Motor Cars, Mazda, Maserati, 3M Automotive Film products for the whole of Indonesia as well as BMW in Western Jakarta. Within the region, the group owns a Mazda dealership in Perth, and has a stake in a Rolls-Royce dealership in Nanning, China.
The Official Opening of this new facility comes on the heels of the Ground-breaking Ceremony of the Eurokars Group Corporate Headquarters at Kung Chong Road in Singapore which took place on 17 May 2017. Targeted for completion by 2020, the future Eurokars Group Corporate Headquarters in Singapore will be sized at 40,000 square feet with a total built-up area of 100,000 square feet. Prior to that, Eurokars Group Indonesia marked the Grand Opening of the Eurokars Group Indonesia Headquarters and Porsche Centre Jakarta in June 2017.